Understanding the 360Messenger Node Modes in n8n

Before using the 360Messenger node in n8n, it is important to understand the two available operating modes. Each mode is designed for different automation requirements and use cases.

Webhook Mode

Webhook Mode provides real-time message delivery from 360Messenger to n8n.

When a new message is received, the workflow is triggered instantly without any delay.

Key Features

• Real-time message processing.

• Immediate workflow execution.

• Ideal for customer support, chatbots, and instant notifications.

• No polling or periodic checks required.

Limitations

A webhook can only be connected to a single workflow. This means the same 360Messenger webhook cannot be used simultaneously in multiple workflows.

Recommended Use Cases

• Customer support automation.

• AI chatbot integrations.

• Real-time notifications.

• Live message processing.

Polling Mode

Polling Mode works by periodically checking the 360Messenger service for new messages and events.

Instead of receiving messages instantly, n8n sends requests to 360Messenger at regular intervals to retrieve new data.

Key Features

• Can be used in multiple workflows.

• Supports unlimited workflow integrations.

• Flexible for complex automation scenarios.

Limitations

Because data is retrieved through periodic requests, messages are not received instantly. Depending on the workflow schedule, there may be up to a one-minute delay before new messages are processed.

Recommended Use Cases

• CRM integrations.

• Data synchronization workflows.

• Reporting and analytics.

• Multi-workflow automation projects.

Which Mode Should You Choose?

Choose Webhook Mode when real-time message processing is important and you only need a single workflow.

Choose Polling Mode when you need to use 360Messenger across multiple workflows and can accept a short delay in message processing.

Selecting the appropriate mode helps ensure the best performance and reliability for your automation workflows.