Webhooks allow you to receive real-time updates from 360Messenger and automate your workflows. By configuring a webhook URL, you can instantly receive events such as incoming messages, message status updates, and other notifications in your application.
What Is a Webhook?
A webhook is a mechanism that sends data automatically from 360Messenger to your server whenever a specific event occurs. Instead of continuously checking for updates, your application receives information in real time.
Why Use Webhooks?
Using webhooks can help you:
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Receive incoming messages instantly.
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Track message delivery and status changes.
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Automate workflows and notifications.
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Integrate 360Messenger with your CRM, ERP, or custom applications.
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Build real-time messaging solutions.
How to Configure a Webhook in 360Messenger
Follow these steps to set up a webhook:
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Sign in to your 360Messenger account.
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Open the Product Details section.
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Navigate to Webhooks.
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Enter your webhook URL.
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Save your changes.
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Verify that your server can receive POST requests from 360Messenger.
Supported Events
Depending on your configuration, 360Messenger can send notifications for:
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Incoming messages
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Outgoing messages
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Message delivery updates
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Read receipts
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Connection status changes
Webhook Request Format
When an event occurs, 360Messenger sends a POST request to your webhook URL containing event information in JSON format.
Make sure your server:
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Supports HTTPS.
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Accepts POST requests.
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Processes JSON payloads correctly.
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Returns an HTTP 200 response after receiving the request.
Troubleshooting Webhook Issues
If your webhook is not receiving events:
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Verify that the webhook URL is correct.
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Ensure your server is publicly accessible.
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Check that HTTPS is enabled.
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Confirm that your application accepts POST requests.
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Review server logs for errors.