Before You Get Started

In 360Messenger, there are settings for the WhatsApp account connected to the panel. These settings are effective in sending and receiving your messages.

1- Operate internationally

This item helps you to automatically add the country code of your business location to your customers' numbers. Also, by using the number 0 (zero), 360Messenger will consider the number within the selected country code range by default. However, if your business area is beyond your own country, you can disable this option and add the country code manually to establish communication.

2- Receive Message

This item helps you to display a second checkmark indicating that you have received the message to the customer immediately after receiving the message through 360Messenger.

If your experts review and respond to customer messages, this item is a good option for your customers to know that their messages will be seen soon.

3- Seen Message

This item helps you to immediately display a checkmark indicating that the message has been received by you, as well as a checkmark indicating that the message has been viewed by you, to the customer after receiving the message through 360Messenger.

If you use automation systems and have predefined processes for your customer requests, this item is a good option to reassure the customer that we have seen your message.