360Messenger Products Overview
360Messenger Products Overview
360Messenger includes three products built around WhatsApp: *API, Team Inbox, and Automation. Each one solves a
different part of business messaging, and you can use them individually or combine them depending on what your business
needs.
API
360Messenger's API gives you programmatic access to WhatsApp, with over 70 endpoints covering everything from sending
and receiving messages to managing contacts, groups, media, and account settings. It also includes professional-grade
webhooks, so your systems can react to WhatsApp events in real time — like an incoming message, a delivery status
update, or a new contact.
This makes the API a good fit for businesses that want to connect WhatsApp to their own website, CRM, e-commerce
platform, or internal tools, and automatically send things like order confirmations, shipping updates, and payment
reminders without manual work.
Team Inbox
Team Inbox turns your WhatsApp number into a shared inbox that multiple people can work from at the same time. Instead
of one person managing WhatsApp from a single phone, your support and sales agents can view, assign, and reply to
conversations together from one dashboard — all connected to the same business number.
This is built for teams that want to handle WhatsApp the way they'd handle a shared support inbox: organized
conversations, multiple agents working in parallel, and full visibility into what's been said to each customer, without
juggling one phone between team members.
Automation
Automation is 360Messenger's workflow builder for WhatsApp. It lets you create automated flows that react to messages
and events — without writing code. You can use it to build things like automatic replies, structured support flows,
sales and lead-qualification sequences, appointment reminders, and multi-step conversations that guide a customer from
their first message to a resolved request or a completed sale.
Automation can also connect to AI, so businesses can build intelligent auto-responses and AI-assisted customer support
directly on WhatsApp, rather than only relying on fixed, rule-based replies.
Which Product Do You Need?
- If you want to connect WhatsApp to your own software or systems, start with API.
- If your team needs to manage customer conversations together, start with Team Inbox.
- If you want to automate replies, workflows, or AI-driven conversations, start with Automation*.
Each product works on its own, and businesses that use more than one get a more complete setup — connecting WhatsApp to
their systems, managing conversations as a team, and automating the repetitive parts of customer messaging, all under
one subscription.
